voice troubleshooting case debrief--CUE

Problem description:
CUE, by default, directs a caller to the operator's extension as defined by "voicemail operator's extension" parameter after they leave a message, press pound (#),and mark it as either normal priority or urgent.

How do I dictate where it sends the callers in that 1 situation- not on a system-wide level?

I realize I can issue a "no voicemail conversation caller recording-prompt" and remove that option from at least being presented to the caller, but that's a band-aid, not a fix.

I can suppress the message instructing the user how to mark their message as urgent, but it doesn't really change the fact that it's attempting to transfer an outside caller to the operator after having left a message and marking it manually.



Solution:
Please configure the voicemail zero-out number with a number that does not exist and each individual's mailbox zero-out number can be configured to the real operator.
This allows the caller to press zero and reach the opertor, but if nothing is entered,they will be transfered to a non-existant extension, which will cause a disconnect to be sent.